Last updated: November 13, 2026. Operated by Reels Factory, Mexico. Contact: contact form.

Terms of Service

These terms are a contract between you and the operator of Reels Factory (“Reels Factory”, “we”), based in Mexico, for the use of the Reels Factory website and service. By creating an account you accept them.

1. Eligibility

You must be at least 18 years old, or the age of majority where you live, to create an account and buy a plan. Reels Factory is not directed to children.

2. What the service does

Reels Factory turns a written idea or script into an animated vertical video with captions and a synthetic (AI) voice. Scripts, illustrations and voices are produced by artificial intelligence and may contain mistakes. You must review every video before publishing it. We do not offer uploads of photos, videos or voices, face or voice cloning, or avatars of real people.

3. Your account

Keep your password private. One person per account; creating multiple accounts to get around plan limits or free offers is not allowed. We may suspend accounts used for abuse or fraud.

4. Acceptable use

You must follow our Acceptable Use & AI Content Policy. We may refuse a request, remove a video or suspend an account that breaks it.

5. Plans, automatic renewal and cancellation

• Paid plans cost the price shown on the pricing page, in US dollars, charged in advance through Stripe every month (monthly plans) or every year (yearly plans), and renew automatically until you cancel. Video limits are monthly on both.
• When you cancel, we may offer you a discount to stay. You can always decline it and finish canceling right away.
• You can cancel online at any time from Dashboard → Billing & subscription. Cancellation stops future charges; you keep your plan until the end of the period already paid, and Stripe sends you a confirmation.
• Monthly allowances (videos, cinematic and Studio videos) reset each billing month and don’t roll over.
• We’ll notify you by email at least 15 days before a price change, and you can cancel before it applies.
• The Free plan has no charge and limited features, including a watermark.

6. Refunds

Videos that fail to generate are not counted against your allowance. Payments are otherwise non-refundable, except where the law requires a refund or if we charged you in error. To request a review, write to us through our contact form within 14 days of the charge. Opening a payment dispute before contacting us may lead to account suspension while it is resolved.

7. Your content and the videos

• Your input: you keep whatever rights you have in the ideas and text you submit, and you confirm you have the right to use them.
• License to us: you let us process and store your input and videos only to provide, secure and improve the service, and to comply with the law. We do not use your private videos to train AI models. Our AI providers process requests under their own terms (see the Privacy Policy).
• Your use of the videos: as between you and us, you may use, publish and monetize the videos you make, including commercially, as long as you follow these terms and the law.
• Third-party rights: we don’t give you any rights in third-party characters, logos, brands, music or likenesses. If you mention them, getting any permission you need is up to you.
• Our providers: scripts, illustrations and natural voices are made with AI services (Anthropic, fal.ai with FLUX and MiniMax). Their terms allow commercial use of the output; we pass the output to you on the same basis and don’t claim it.
• Free plan watermark: videos on the Free plan carry a “Made with Reels Factory” watermark. Don’t remove or hide it.
• No guarantee of exclusivity: AI-generated material may not be protected by copyright in some countries, and similar outputs may be produced for other users. We do not guarantee that a video is free from third-party claims; you are responsible for how you use it.

8. Our property

The software, animation engine, styles, designs, prompts, text and brand of Reels Factory are ours or licensed to us. You may not copy, scrape, decompile, reverse engineer or use them to build a competing service.

9. Copyright complaints

See our Copyright (DMCA) Policy.

10. Disclaimers

The service is provided “as is” and “as available”. AI output can be inaccurate, and we can’t promise a specific look, the same character across different videos, or a particular result. What each plan includes (resolution, frames per second, number of videos) is listed on the pricing page. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential damages, and our total liability is limited to the amount you paid us in the 3 months before the claim. Some jurisdictions don’t allow these limits, so they may not apply to you.

12. Indemnity

If a third party makes a claim against us because of content you submitted or how you used a video, you agree to cover our reasonable costs, to the extent permitted by law.

13. Termination

You can delete your account at any time from your Dashboard. We may suspend or end accounts that break these terms; serious abuse may be reported to authorities.

14. Governing law and disputes

These terms are governed by the laws of Mexico, without limiting any consumer protections that the law of the place where you live gives you and that cannot be waived. Before starting any formal claim, please contact us so we can try to resolve it informally within 30 days.

15. Changes

We’ll notify you by email at least 15 days before material changes take effect.