Reels FactoryLast updated: November 13, 2026. Operated by Reels Factory, Mexico. Contact: contact form.
Privacy Policy
This policy explains what personal information Reels Factory collects, why, and your choices. It describes how the service actually works today.
Information we collect
| Data | Why | Kept for |
|---|---|---|
| Email and password (stored only as a salted hash) | Your account and login | While your account exists |
| Ideas, scripts, style and voice choices | Making your videos | With the video |
| Videos we generate | Delivering them to you | 7 to 30 days depending on your plan, then deleted |
| Plan, Stripe customer and subscription IDs | Billing and plan limits | While your account exists, plus what tax law requires |
| IP address, a device security cookie, signup and usage counters | Preventing fraud and abuse (fake accounts, spam) | While your account exists; rate-limit counters for hours |
| Content reports you send us | Handling the report | Up to 12 months, longer if the law requires |
| Server logs (errors, security events) | Running and securing the service | As long as our hosting provider keeps logs (typically days to weeks) |
We do not collect card numbers (Stripe handles them), biometric data, precise location, or uploaded photos, videos or voice recordings. We do not ask for sensitive personal information.
Cookies
| Cookie | Purpose | Duration | Type |
|---|---|---|---|
| rf_sesion | Keeps you logged in | 30 days | Strictly necessary |
| rf_aparato | Security: limits fake accounts from the same device | 12 months | Strictly necessary |
We don’t use analytics, advertising or tracking cookies, pixels or third-party ad tags. When you pay, Stripe’s checkout page may set its own cookies to prevent fraud; see Stripe’s privacy policy. Our pages load fonts from Google Fonts, which receives your IP address to deliver them.
How we share information
Only with service providers that process it for us to run Reels Factory:
- Railway (hosting and storage, United States)
- Stripe (payments)
- Anthropic (AI scripts and Studio Mode)
- fal.ai (AI illustrations and natural voices)
- Our email provider (account emails)
- Cloudflare (security, if enabled)
Your idea or script is sent to the AI providers to create your video, under their own terms. We may also disclose information when the law requires it or to protect people from serious harm. We do not sell or share personal information for cross-context behavioral advertising. Because we don’t sell or share it, we treat Global Privacy Control signals as an opt-out request automatically.
Your rights and choices
- Delete your account anytime from Dashboard → Account → Delete account. This deletes your account, videos and sessions immediately; copies in encrypted backups are overwritten within 7 days.
- Access, correct, download or delete your information through our contact form. We answer within 45 days.
- Residents of California and other US states with privacy laws can use these rights; we won’t treat you differently for using them. You can use an authorized agent.
- Because the operator is established in Mexico, you also have ARCO rights under Mexico’s data protection law: use our contact form.
Children
Reels Factory is for adults (18+) and is not directed to children. If you believe a child gave us information, contact us and we’ll delete it.
Security
We use HTTPS, hashed passwords, hashed session tokens, rate limits, and isolated processing of AI-generated drawing code. Data is not end-to-end encrypted and no system is perfectly secure. If a breach affects your information, we’ll notify you and the authorities as the law requires.
International users
Reels Factory is operated from Mexico and data is stored in the United States.
Changes
We’ll notify you by email of material changes.